Question 1

Can I return a bridal gown?

Accepted Answer

You can exchange a bridal gown within 14 days of purchase, provided it is in its original condition with tags attached.

Question 2

Can I cancel my order for bridal accessories?

Accepted Answer

Yes, you can cancel your order for bridal accessories within 24 hours of purchase. Contact us via email or phone to process the cancellation.

Question 3

Do you offer alterations for bridal gowns?

Accepted Answer

Yes, we offer complimentary alterations for bridal gowns purchased at our store to ensure the perfect fit for your special day.

Question 4

What is the payment policy for bridal shoes?

Accepted Answer

Payment for bridal shoes must be made in full at the time of purchase. We accept cash, credit/debit cards, and mobile money transfers.

Question 5

Do you charge a fitting fee?

Accepted Answer

Yes, we charge a Kes 5,000 fitting fee, which is redeemable against any of our products during purchase.

Question 6

Do you offer gown customization?

Accepted Answer

No, our gowns are ready-made. However, we can customize features like adding sleeves and making smaller adjustments to better suit your needs.

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Fikira Company